Refund policy

In the unlikely occurrence that the event is cancelled, attendees will receive a full refund within 30 days of the cancellation.

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Take a moment to go over our ticket transfer and refund policy for the smoothest experience possible:

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Non Refundable Tickets

 

We understand that unexpected circumstances may arise preventing your attendance, however, to ensure the event runs seamlessly, we must implement a no-refund policy. 

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All tickets purchased for our events are non-refundable, however you may transfer them to someone else. 

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Ticket Transfer

 

If you are unable to attend an event, please contact us immediately. 

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We will make every effort to help you find someone to transfer your ticket to.

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If you choose to sell outside of the official Book Lush ticketing system, Book Lush Events cannot be held responsible for second-hand sales. 

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If you have purchased a fraudulent ticket, outside of our original ticketing system that we have set in place, it will not be honored. 

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This policy is in place to prevent scams.

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Waitlist

The waitlist will only open after all admission tickets have been sold. Refunds will not be available until the waitlist is activated and participants have begun to register.

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The waitlist has a limited number of spots for participants. We will send out a mass email to inform those wishing to be on the waitlist.

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Cut-Off For Ticket Transfers

The cut-off date for ticket transfers is two months prior to the event date. After this point, transfers will no longer be possible.

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Add-On Refunds & Transfers

 

All add-ons are non refundable, however they may be transferred with your ticket. Add ons such as the photoshoot may be transferred individually to someone on the waitlist.